Frequently Asked Questions

• Can I upgrade or downgrade my plan?
  You can change your subscription anytime. Upgrades and downgrades take effect immediately, Any prorated amounts will be handled automatically by our billing provider.
• How is my conversion quota used and what happens if there is an error?
  Your conversion quota is deducted based on the size of the converted file. If a conversion fails, the used quota will be refunded automatically. Please note, if you download the same file multiple times, each download counts against your quota to prevent abuse.
• Can I cancel my subscription?
  Yes, you can cancel your plan anytime from your account dashboard. Subscription will be canceled at the end of the current billing cycle.
• What happens to my remaining quota if I cancel my plan?
  You can use your remaining quota until the end of your current billing cycle. After that, your plan will revert to Free.
• What happens if I exceed my quota?
  You’ll need to either wait until your quota renews (if you have a subscription), upgrade your plan or purchase an On-Demand One time pack to continue converting files.