Please review this policy before purchasing any plan.
All payments are non-refundable. By purchasing any package (subscription or
one-time), you acknowledge and agree that all payments made to ConvertOnline are final and
non-refundable, regardless of usage. This applies to all plans — monthly, 6-month and 12-month
subscriptions, and on-demand purchases.
Try before you buy
We encourage you to review your selected plan and test the free version before making a purchase.
If you have any questions or issues, our support team is available at
[email protected].
Service availability (SLA) credits
99.9% uptime commitment
If service availability falls below 99.9%, you may receive a refund of 1% of your last
invoice amount for every 10 minutes of downtime, up to a maximum of 100% of the invoice
amount.
Requesting an SLA credit
To request a refund under the availability commitment, you must submit a claim including:
Dates and times of the outages you are claiming.
Request logs or other evidence documenting the errors and downtime.